Design thinking for libraries

The Global Libraries program at the Bill & Melinda Gates Foundation and IDEO (partnering with the Chicago Public Library in the U.S. and Aarhus Public Libraries in Denmark) have created a toolkit that introduces “a way of working that will help you understand the needs of your patrons and engage your communities”, based on design thinking.

For designing this toolkit, they’ve studied the experiences of over 40 librarians in 10 different countries in 2013-2014 and “synthesized learnings from their initial design”.

The toolkit consists of 3 documents: a guide, an activities book and a short guide, all downloadable at


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