Homeless are an often forgotten collective in European societies. The Zagreb City Libraries have developed a successful Library employment programme for them. The programme has taken place at the library but also at a homeless shelter. The success of the initiative (the library has trained 63 homeless people, 15% of all registered homeless people in Zagreb since November 2011) has made other shelters to join the project and has even inspired Zagreb’s Law Faculty to establish a free legal clinic for the homeless.
This experience was presented at IFLA 2012 Section and Satellite Program meeting held in Tallinn, 10 August 2012 and an article on it can be found at Library Review.